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Plain answers to what people ask first. Still stuck? Contact support.
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Common questions
How do credits work?
Every paid action shows its price in credits on the button. Credits are held when a run starts and charged only when it finishes. Your plan refills them each month, and credit packs top them up.
My render failed. Do I get my credits back?
Yes. When a run fails on our side, the held credits go straight back and the message says "Your credits were returned." You can check this in Account settings, Usage. If they didn't come back, use Talk to Adi below and Adi will sort it out.
It says not enough credits. What do I do?
Nothing was charged. Buy a pack under Top up in the avatar menu, or press Upgrade for a bigger plan. If you have no plan yet, press Pick a plan.
Can I build an app on Starter?
App builds start on Pro. A first mobile build is about 1,200 credits, which is more than Starter's 600. Starter is for checking ideas and making content.
Do unused credits roll over?
Monthly credits reset at each renewal and don't roll over. Credits from packs never expire while your account is open, and they are used after your monthly credits.
How do I cancel my plan?
Open Billing and press Cancel at period end. You keep the plan and its credits until the end of the period you paid for. Pack credits stay yours.
Can I get a refund?
Failed runs are refunded in credits automatically. For money back on a plan or a pack, use Talk to Adi below and Adi will sort it out.
I paid but my plan didn't change. What now?
It usually lands within a minute or two. Open Billing and press Refresh. If it still hasn't shown after 15 minutes, use Talk to Adi below and Adi will sort it out.
How do yearly plans work?
Pro, Studio and Power can be paid once a year, with up to two months free. Your credits still arrive every 30 days, twelve times, with no rollover. Starter is monthly only.
My video is stuck. Is it still working?
Films take about 6 to 10 minutes and most other videos 1.5 to 3. "You're #N in line" means it is queued. Reload the page: work continues on the server even if you close the tab.
How long does it take to build an app?
A first build usually takes about 12 minutes for a mobile app and 16 for a web app. The progress bar shows the minutes left. Changes after that are quicker.
My app preview is blank. How do I fix it?
Press the reload button above the phone, or Try again if the preview says it stopped. If it stays blank, open History and Restore the last working version.
My build failed. What should I do?
Credits for a failed turn come back. Press Fix it in the Road to live strip, or describe what you see in the chat. If it keeps failing, use Talk to Adi below and Adi will sort it out.
How do I get my app on my iPhone?
Scan the QR next to the phone in Build with the Camera app; the app opens in Safari. Share, then Add to Home Screen, keeps it like an app. The real iPhone app comes through TestFlight after Ship it makes a store build.
How do I publish to the App Store or Google Play?
Open your app in Build and press Ship it. You need your own Apple Developer account and Google Play Console account, and store builds need Pro or higher. Ship it walks you through each step.
How do I publish my web app?
In Build, open the Export menu and press Publish a live link. A new link may wait for a quick review before it goes public.
Can I use my own domain?
In Build, open the Export menu, press Connect your domain, and add the records it shows. If it says custom domains aren't switched on yet, use Talk to Adi below and Adi will sort it out.
How do I connect TikTok or Instagram?
Open Schedule and press Connect an account, then sign in on the network's own page. Instagram needs a Business or Creator account. Allow pop-ups if the browser asks.
Why won't my Instagram account connect?
Instagram only connects Business or Creator accounts, so switch it in Instagram's settings first. Allow pop-ups for buildercult.ai and finish within 6 minutes. If it still fails, use Talk to Adi below and Adi will sort it out.
How do I schedule a post?
Press Schedule on any finished video or carousel. Write a caption or press Write it for me, pick a time, then press Schedule. Each post costs 5 credits per network.
My scheduled post failed. What now?
Open Schedule and press Retry on the failed post. If an account shows reconnect, press Reconnect first. For credits on a failed post, use Talk to Adi below and Adi will sort it out.
Do I own the apps I build?
Yes. The code is yours, and you can download it with Download the code in the Export menu. Store apps are published under your own developer accounts.
How do I delete my account?
Cancel your plan in Billing first, and download anything you want to keep. Then use Talk to Adi below and Adi will sort it out.
Can I change my email address?
The sign-in email can't be changed from Account settings. Use Talk to Adi below and Adi will sort it out.
The site won't load on my iPhone.
Open buildercult.ai in Safari rather than inside Instagram or TikTok, and pull down to reload. If it still won't load, use Talk to Adi below and Adi will sort it out.
What credits are
Credits are how Buildercult prices the work that costs us something to run: checking an idea, building an app, making a video, posting. Browsing, planning, editing your drafts and reading your numbers cost no credits.
Credits come with a plan: every plan refills them each month, and credit packs top a plan up. There is no free plan; Starter is the way in. Until you pick one, you can look around but not start a run.
The price is on the button before you press it. When a run starts its credits are held; they are charged only when it finishes. If a run fails on our side, the credits go straight back. App builds are metered: the button shows an estimate and you pay for what the build actually used. One turn is capped, so it can't run away.
| What | Credits | How it counts |
|---|---|---|
| Ideate | ||
| Validate an ideaper run | 110 mobile · 520 web | per run |
| Find me an ideaper run | 110 mobile · 520 web | per run |
| Idea Lab docper doc | 30 | per doc |
| Build | ||
| First build of a mobile appcharged for what it used | about 1,200 | charged for what it used |
| First build of a web appcharged for what it used | about 1,700 | charged for what it used |
| First build of a 2D animated appwith its character and backend | about 2,700 | with its character and backend |
| A change to an appcharged for what it used | about 200 | charged for what it used |
| Store buildfrom Pro | 600 iPhone · 300 Android | from Pro |
| Launch check | free | |
| Distribute | ||
| Carouselper carousel | 40 · 120 with AI pictures | per carousel |
| Reaction videoper video | 20 | per video |
| Meme reelper video | 15 | per video |
| Yap edit, captions onlyper final video | 60 | per final video |
| Yap edit with 6 graphicsper final video | 510 | per final video |
| Yap motion graphicper graphic | 75 | per graphic |
| Faceless filmby length | 860 to 1,750 | by length |
| Faceless film on your own computerby length, half the credits | 430 to 875 | by length, half the credits |
| Scriptper script | 20 | per script |
| AI avatarper 10 seconds, paid plans | 80 | per 10 seconds, paid plans |
| AI faceper face | 30 | per face |
| Scheduled postper network | 5 | per network |
| Post analyticsrefreshed every 6 hours | free | refreshed every 6 hours |
Plans and yearly plans
There is no free plan: making things on Buildercult takes a plan, and Starter is the way in. You can create an account and look around first: Explore, Academy and Help are open to everyone. Each plan gives you a monthly allowance of credits (the prices, and what each plan's credits make, are on the plans page):
- Starter: 600 credits every month. For finding and testing ideas and making content.
- Pro: 2,200 credits every month. Includes your first app build.
- Studio: 6,500 credits every month. Several apps and a content machine.
- Power: 17,000 credits every month. For power users who build, launch and grow apps all the time.
App builds start on Pro: its credits cover a first mobile or web app build (a 2D animated app takes more). Starter is for checking ideas and making content.
Monthly credits reset at each renewal and don't roll over. Credit packs you buy on top never expire while your account is open, and are used after the monthly credits.
Yearly plans. Pro and Studio and Power can be paid once a year, with up to two months free. On a yearly plan your credits still arrive every month: the allowance resets every 30 days, twelve times, with no rollover. On Power yearly, each month brings 16,300 credits. Starter is monthly only.
There is no daily credit limit: use your month's credits whenever you like (a few actions, such as films and store builds, have a per-day limit that stops runaway runs). Change, cancel or resume your plan any time in Billing; you keep a cancelled plan until the end of the period you paid for.
Refunds
A run that fails is refunded in credits automatically; you don't need to ask. If a renewal charged you by mistake and you haven't used that period's credits, ask within 14 days for a full refund. Unused credit packs can be refunded within 14 days of purchase. The details, including your rights where you live, are in the Refund Policy.
How builds work
- Plan it, free. Describe the app, or arrive from Ideate with the brief filled in. You get a name, the pages and a feature list to tick. Nothing is built yet.
- Pick a look. Live previews of the same sample app in each style, for your platform.
- Build it. The app is written in front of you and checked as it goes. A first build takes a few minutes and runs on sample data until you connect a backend.
- Change it. Ask for changes in plain words. Every build is saved as a version you can go back to.
The code is yours: download it, or finish it in your own AI coding tool with the connect package on the app's page.
Getting your app on your phone
- Android: install the free preview app from Google Play, open it, tap Scan QR code and point it at the QR next to the phone in Build. Every change shows on your phone as it is made.
- iPhone: scan the QR with the Camera app and tap the link; the app opens in Safari. Share, then Add to Home Screen keeps it like an app. The real iPhone app comes through TestFlight once Ship it has made a store build.
- Web apps have their own link to open and share.
Publishing to the App Store and Google Play
Open your app in Build and press Ship it. It walks you through each step and keeps your place:
- You need your own Apple Developer account for the App Store and your own Google Play developer account. The apps are published under your name, not ours.
- Buildercult makes the icon, the splash screen, the store listing and the privacy pages, then makes a store build (from Pro) and sends it to TestFlight or Google Play testing.
- New personal Google Play accounts must run a 14-day closed test with 12 testers before going public; Ship it counts the days with you.
- Apple and Google review every app. If a review comes back, Ship it shows the usual fixes; fix, build again, resubmit.
A web app needs no store: publishing gives it its own address.
Connecting social accounts
Open Schedule and press Connect an account. You sign in on the network's own page and allow posting; we never see your password. Each account is yours alone: nobody else on Buildercult can see it or post to it. Instagram, TikTok, YouTube, X, LinkedIn, Facebook, Threads and Pinterest all work; then schedule any render from its Schedule button. Disconnect an account any time from the same place.
Content rules
Post only what you have the right to post. Don't repost other creators' videos, voices or faces, don't impersonate real people, label AI-made people and voices where the network asks, and follow each network's rules. The full list is in the Content Rules.
Privacy
Your projects are yours and private to your account. We don't sell your data, there are no ad trackers, and we count a few product steps ourselves (first party, never shared) to see where people get stuck. You can export or delete your account from Account. The details are in the Privacy Policy.
Contact
Stuck, or something looks wrong? Write to [email protected]. The button below opens an email with your account id and where you are in Buildercult already filled in, so we can look straight away. We aim to answer within 2 business days.
Or text Adi on WhatsApp at +1 (646) 240-1459: glitches, credits, feedback, anything.